Where are you based?

The address is Suite 365 (4th floor), 93 Hope Street, Glasgow, G2 6LD. That’s right opposite Glasgow Central Station. The building is called Central Chambers, please use the entrance right next to Cafe Nero. Inside the building take the stairs/lift up to the 4th floor, turn left and then it will be the 4th door on the left hand side. It’s a lime green door with my name on it.

Timing:

Please try to arrive on time. I leave 30 minutes between appointments, so if you arrive a little early that’s not a problem (there is a sign on the door indicating whether I’m still with a client or not). Unfortunately I do not have a waiting area, if you arrive way too early I can recommend the coffee shop on the ground floor

Assessment:

For Relax & Unwind treatments there is usually no assessment as these are purely to de-stress. However, you will have to fill in a health questionnaire before your first treatment. For all other treatments there will usually be an assessment in the beginning. Depending on the reason for the treatment, the length and details of the assessment can obviously vary (for example: range of motion test, posture, pain levels etc.). If it’s just a “maintenance massage” the assessment can be as simple as asking a few questions. I can’t stress enough that a thorough assessment is an important first step to a successful treatment and is therefore part of the treatment time. Please note that an assessment is not the same as a diagnosis from a medical professional such as a GP. I’m a massage therapist, not a doctor.

Preganancy massage:

Unfortunately I don’t offer pregnancy massage.

(Un)dress code:

To work effectively on your soft tissue I need to be able to access the skin in the treated area. Ideally this means you’ll undress down to your underwear. For women removing the bra gives better access to the shoulder and upper back area, however you can decide what you’re comfortable with and I’ll work around it. For men (sport)briefs are preferable to boxer shorts as they make it easier to access the glutes. Your body will be covered with towels throughout the treatment. Only the part currently worked on will be uncovered. For sports massage it is also a good idea to bring a pair of shorts, especially if the hip area is to be treated or if movements need to be assessed.

Do you offer home or hotel visits?

Unfortunately I don’t offer home/hotel visits at the moment.

Importance of feedback

Client feedback is very important. If something doesn’t feel right, let me know immediately and don’t wait until after the treatment. That way I can change the treatment, ensuring you’ll get the best massage possible. Likewise if something feels really good let me know during the treatment.

Is there an age limit?

I’m happy to treat clients of all ages. However, anyone under the age of 16 will have to be accompanied by a responsible adult (parent/guardian). The responsible adult must be present throughout the treatment.

What type of oil do you use?

My favourite oil is unscented, plant-based and hypoallergenic, however I have a variety of other oils, creams and massage waxes in my treatment room. I change them depending on treatment needs. If you have any allergies or are sensitive to certain ingredients, please let me know.

Contraindications

While everyone likes a massage, sometimes it’s not a good idea to have one or at least get medical advice beforehand. The following list seems probably long and scary, but it’s mostly common sense. If you have any other conditions, you’re unsure of, just contact me.

• Anemia
• Superficial thrombophlebitis
• Haemophilia
• Unstable Hyper- or Hypotension (unmedicated, abnormally high or low blood pressure)
• Carotid Bruit
• Lymphangitis
• Cardiopulmonary Disease ( Respiratory Failure)
• Aneurysm
• Embolism (blood clot)
• Heart Disease
• Phlebitis
• Atherosclerosis
• Thrombus / Deep Vein Thrombosis
• Varicose Veins
• Frostbite
• Skin Graft
• Burns
• Infectious Skin Disease
• Open or Healing Wounds
• Bleeding
• Fractures (in or near the area to be treated)
• Contagious Infection
• Fever / High Temperature
• Immunosuppression
• Tuberculosis
• Recent Head Injury
• Severe osteoporosis
• Severe thrombocytopenia
• IgA nephropathy (Berger's Disease)

Payment options

My preferred payment method is by card (Visa or Mastercard). You can either pay in advance at the time of booking or in person after the treatment. I will of course also accept cash, if that is your preference. However, in order to keep my costs low I would really appreciate it if you could pay by card whenever possible.

Bookings

Appointments can be booked online on this site (preferred), by calling 07770 367 533 or by emailing hello@frankseeger.net.

You will receive an automated confirmation by email after booking. Appointments are not confirmed until/unless you have received a booking confirmation by email.

Bookings must be made in the name of the person who is going to attend the appointment.

Appointments can be paid at the time of booking (prepayment) or in person after the treatment. I accept MasterCard and Visa, as well as cash. For card payments in person, you can use chip & pin, contacless, Google Pay, Apple Pay or Samsung Pay.

Certain discounts/promotions are only available if the appointment is paid for at the time of booking and the relevant promo-code is used. This will be explained in the promotion.

New clients are required to fill in a health questionnaire ("consultation form"). This must be filled in before treatment can commence. The link to the form is in the booking confirmation. Paper forms are also available. Existing clients will need to renew this periodically (currently every 24 months). This is a regulatory and insurance requirement.

Cancellations

Appointments can be cancelled or rescheduled up to 12 hours prior to the scheduled appointment time without penalty. You can simply do this yourself with the link in the appointment confirmation and/or appointment reminder. Alternatively you can also call/email me. You will receive a cancellation confirmation by email.

If you have already paid for the appointment, you will automatically receive a refund to the payment card, provided the appointment has been cancelled within the free cancellation period.

For appointments cancelled with less than 12 hours notice, or if you fail to attend, a late cancellation / no-show fee becomes due. This fee is the equivalent to the treatment price.

Once you enquire about my services or book an appointment I’m required to collect and process personal information about you, like name and contact details, for appointments I also require your date of birth and some medical background information / case history. I will also take notes about assessments, treatment modalities used and treatment results.

Data processing

Your personal details are processed electronically subject to the relevant data protection laws and regulations (Data Protection Act 2018, which implements GDPR in the UK). Client details are stored in ClinicSense, which is operated by a Canadian company. For email marketing I use SendGrid, who are based in the USA. You can opt out from marketing emails at anytime (unsubscribe link in the email or contact me by sending and email to hello@frankseeger.net). You will receive marketing emails unless you have opted out. You can unsubscriebe from marketing, birthday and appointment reminder emails separately. If you want to unsubscribe from all of those, please notify me by email or in person during your appointment. Opting out from marketing emails does NOT opt you out from receiving booking confirmations and appointment reminders.

You have the right to see/receive a copy of your data and/or correct it and also request that I delete it. Once you send me a request I will either action it and confirm or explain why I am unable to comply with your request should there be a lawful/regulatory reason (see “retention period”).

Retention period

I will keep your details for eight (8) full years after your last treatment. This is a regulatory and insurance (legal defence) requirement covered by the Data Protection Act, 2018. For minors I will keep client details for eight years after reaching maturity or eight years after the last treatment, whichever is later. During this eight year period I’m unable to delete client records for legal reasons, however I will archive (stop processing) them if requested and then destroy them after eight years.

If I have your details from an inquiry only or you booked an appointment and didn’t attend for whatever reason or cancelled the appointment beforehand (i.e. never had a treatment) I’m not required to keep your data and will delete your details immediately if requested. This is provided there are no monies owed (“no show charge”). If there is outstanding debt, I will delete your details once this is settled.

Data sharing

I will disclose client information only if legally required (legitimate requests from UK law enforcement agencies or NHS trace & track), when there is a legitimate business interest to share information with third parties (e.g. debt collection, legal defence in case of a complaint) or when instructed by the client themselves. If you have been referred to me by another therapist or medical professional I will send them a note acknowledging the receipt of the referral letter. I will only share treatment notes/outcomes if you explicitly agree to this. You will be asked about this at the time of treatment. If you raise a complaint about me with a governing body, I will also have to disclose your details to them, my insurance provider and my lawyer.

Data controller

The data controller for Frank Seeger Massage Therapy is:

Frank Seeger
Suite 365 (4th floor)
93 Hope Street
Glasgow
G2 6LD
hello@frankseeger.net
or tel. 07770 367 533

ICO registration: ZA292098

Any concerns or complaints should be send to the data controller above in the first instance. Under GDPR I have 30 days to respond to you, however I will always aim to respond much quicker. If you’re unsatisfied with the outcome you can contact the ICO at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF